Introduction


1.1 This document sets out the Terms and Conditions by which Submarine Art Ltd agrees to provide services to you and your children.

1.2 When you pay for or when your child receives a service from us, you are signifying your agreement to these Terms and Conditions. The current terms can be found on our website. It is your responsibility to familiarise yourself with them before you book or purchase any of our services.

1.3 We reserve the right to modify, cancel or append to these Terms and Conditions at any time. The current Terms and Conditions always appear on our website.


2. Securing a place on a Submarine course, class or event.

2.1 You can apply for place on a course for your child by booking online or at our on site shop.

2.2 If your child has a place you will receive confirmation via email.

2.3 Payment is due at the beginning of the course unless otherwise agreed.


3. Refunds and Cancellations

3.1 We reserve the right to cancel a whole course or session without notice. If we cancel a course or session for reasons other than those listed below, full refunds will be given unless a replacement course or session can be scheduled.
If any session cannot be run due to the compulsory closure of premises by order of a competent authority (eg School, Local Authority, Environmental Health Etc), due to bad weather (e.g. Snow, Ice, Flood etc), an outbreak of a human infectious or contagious condition (eg Covid 19, Influenza, Meningitis), illness of the course leader, or for any other reason, you will be liable for any fees due and no refunds will be given.

3.2 If you or your child are unable to attend or complete a course that you have already booked and payed for please inform the course lead tutor as soon as you can.

3.3 If you wish to cancel a booking before a course has begun then please provide a minimum of 14 days notice and a full refund will be paid.

3.4 If cancellation is less than 14 days from the course start date, but a place in the untaken sessions can be filled from the waiting list a full refund of payments for untaken sessions minus a £10 admin fee will be paid.

3.5 If a cancellation is placed less than 14 days from the course start date and a place in the untaken sessions cannot be filled from the waiting list then no refunds will be issued.

3.6 With regards to one off classes, events or holiday workshops, cancellations made 7 days or more before the date are entitled to a full refund. Cancellations less than 7 days before the date of the workshop have to pay 50% of the total cost owed, unless the place can be filled. Cancellations less than 48 hours before the date of the workshop have to pay 100% of the total cost owed.

3.7 Sessions missed by children will not be refunded.


4.0 Exclusion

4.1 We do our best to accommodate all children however we reserve the right to exclude pupils from classes if their behaviour does not meet our code of behaviour which all students must sign before the start of any course or class. See here or on our website for full details of the Submarine Code of Behaviour.


5. Content

5.1 We reserve the right to alter, vary, omit or substitute any part or parts of any Session or Course described in any promotional or other materials published by us or on our behalf.
5.2 In the event of any change in any content as described above, we will have no liability to refund any part of any fee paid.

6. Allergies, Health & Injuries

6.1 It is your responsibility to provide complete, accurate and current health information for each child attending the course. Every effort will be made to observe the information provided but this cannot be guaranteed.
6.2 We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child. This information will be provided in the consent form that is required before all childrens courses and workshops.


7. Losses

7.1 We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, strikes or other industrial action, terrorism, fire and riot.

8.Clothing

8.1 Submarine tutors and assistants will do their best to ensure that your child’s clothing is protected from the art materials used, however we accept no responsibility for any damage to your child’s clothing or property before, during or after any our sessions.
8.2 Mobile phones and electronic devices are strongly encouraged to be switched off during all our classes, however if a child brings a phone or device into a workshop, Submarine takes no responsibility for any damage or loss incurred.


9. Contact details

9.1 It is your responsibility to ensure that we have correct current contact details for you and all adults authorised to pick up your child.


10. GDPR compliance and your information

10.1 Your Information

From May 25th 2018, a new data protection law comes into being. The General Data Protection Regulation (GDPR) is aimed at giving people more control over their personal data. In order for us to send emails announcing our workshop schedule, as well as process enquiries and bookings, it is necessary for us to collect and record certain forms of your information, including (but not limited to) email address, telephone number and home address. By ticking the opt-in boxes on our booking forms and opting in to our mailing list, you consent to us doing so. However, you may ask that all of your personal data be removed from our records at any time.

Should you book with us, you may request that all your personal information is removed from our records once the course or workshop is completed. We will never share your personal information with any other business or person.

Thanks from the Submarine team